Frequently Asked Questions

Helpful information

Common Questions About Our Water Pipe Services.

Below, you’ll find answers to the most common inquiries.

How quickly can Flo Utilities respond to a Severn Trent water leak notice?

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We prioritise Severn Trent notice responses and can typically arrange an assessment within 1-3 working days. Our team will work within the timeframe specified on your notice to help you avoid any premium charges, and in many cases, we can complete both detection and repair in a single visit.

What areas around Stoke-on-Trent do you cover?

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Flo Utilities operates within a 15-mile radius of Stoke-on-Trent, covering Derbyshire, Stafford, Stone, Rugeley, Cannock, and surrounding areas. For locations slightly outside this range, please contact us directly to discuss your requirements.

How long does a typical lead pipe replacement take?

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Most residential lead pipe replacements can be completed within 1-2 days, depending on pipe length, accessibility, and ground conditions. Our Watersafe and WIAPS accredited team works efficiently to minimise disruption while ensuring all work meets current regulations and standards.

What are the signs that I might have a water leak on my property?

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Common indicators include unexpectedly high water bills, damp patches in gardens or driveways, reduced water pressure, water meter movement when no water is being used, and unusual sounds in your plumbing system. If you notice any of these signs, we recommend arranging a professional leak detection service promptly.

How do you detect water leaks without extensive excavation?

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We utilise advanced specialist equipment including acoustic sensors, thermal imaging technology, and pressure testing systems to precisely locate leaks with minimal disruption. This professional-grade equipment allows us to identify leak sources that might be missed by less equipped contractors.

What is impact moling and how does it benefit my property?

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Impact moling is a trenchless technology that allows us to install new pipes underground without extensive excavation. Using specialised equipment, we create a tunnel beneath the surface through which new pipes can be installed. This preserves driveways, gardens, and landscaped areas, reducing restoration costs and maintaining your property's appearance.

What accreditations does Flo Utilities hold?

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Flo Utilities holds several important industry accreditations including Watersafe and WIAPS (Water Industry Approved Plumbing Scheme). We are also NPORS (National Plant Operators Registration Scheme) and EUSR (Energy & Utility Skills Register) certified, and carry comprehensive insurance coverage for all work undertaken.

How much does a typical water leak repair cost?

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Repair costs vary depending on leak location, accessibility, pipe type, and repair method required. Following our detection service, we provide a transparent, detailed quotation before any repair work begins. We pride ourselves on fair, competitive pricing with no hidden charges, reflecting our professional service standards.

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